Quick answers to the questions we hear most. Can’t find yours? Send us a message — we reply within one business day.
Orders & shipping
How much is shipping?
Standard shipping is $8 and free on orders over $75. Orders placed before 2pm Mountain ship the same day.
Where is my order?
Use Track your order with your order number and email. You will also get a tracking link by email as soon as it ships.
Can I pick up in store?
Yes — choose Pay in store or on delivery at checkout and we will hold your order at 412 Ridge Road for 7 days.
Returns & warranty
What is your returns policy?
Unused gear can be returned within 30 days for a full refund. Used gear that fails within a year is repaired or replaced. Read the full shipping & returns policy.
Is there a lifetime warranty?
Our own-brand packs carry a lifetime warranty on materials and workmanship. Everything else follows the manufacturer’s warranty — we handle the claim for you.
Rentals & repairs
How do rentals work?
Reserve online on the Rentals page, pick up Friday from 9am, return Monday by 7pm. Bring a photo ID; we take a $100 refundable deposit.
How long do repairs take?
Most repairs are back within 5–7 days; boot resoles take about 10. Book a repair to get in the queue.
Accounts
Do I need an account to order?
No — guest checkout works fine. An account lets you track orders, save addresses, and get 10% off your first order. Create one here.